contact

Contact

For existing members


Phone

131 ASG (131 274)
9am to 6pm (Mon–Fri) AEST

Email

customercare@asg.com.au

Feedback 

We welcome your feedback regarding your experience with ASG. If your feedback relates to an experience you've had, or how we can improve, please provide your comments through one of the following options:

Phone: 131 ASG (131 274) 
9am to 6pm (Mon–Fri) AEST
Email: customercare@asg.com.au

Complaints

If you are dissatisfied with an aspect of your ASG membership, or our products and services, and would like a specific resolution or outcome, please contact us through one of the following channels. Please note complaints submitted via the online form below will be directed through the Futurity Complaints channel.

Phone: 131 ASG (131 274)
9am to 6pm (Mon–Fri) AEST
Online: Futurity Dispute form
Mail: ASG Complaints, 23-35 Hanover Street, Oakleigh VIC 3166, Australia

For more information

We have developed a Complaints FAQ which may be useful in answering some of your questions about this process. The complaints FAQ provides information about ASG’s complaints resolution process and how to take your complaints to the external dispute resolution body, the Australian Financial Complaints Authority, if you are not satisfied with the outcome.